22 Lessons Learned: Options
In the language interpretation market nowadays, there are so many available solutions. But as expected, they will not all be the same. As soon as you’ve made your choice, it would be expensive, both in time and money, to switch platforms and begin from the top; hence, you should make it a point to choose right the first time around.
The following are useful tips when picking an interpreter management system that suits your needs:
When purchasing an interpreter software or any other business solution, always be clear on your total costs up front. There are plenty out there that seem fairly priced at first, until they beat your budget after being fully integrated into your operations.
If you’re engaged in health care services or any business that deals with people’s health information in some way, pick interpreter a solution that complies with the Health Insurance Portability and Accountability Act. Remember that HIPAA calls for documented data security policy; thus, your preferred provider must have one.
How fast can you make changes to the system if there’s something you want it to do? If you can’t do this for free, how much will it cost? Or what’s the cost of getting a new report interface?
Extraordinary scheduling scenarios, appointment types, geography – these can be too much for a typical date-time-location data capture system. Pick a solution that works deep into your present as well as future needs.
Pick a vendor with a dedicated 24/7/365 support staff you can talk to on the phone or chat – not email – anytime you need help with the system.
There are a lot of upcoming brilliant brilliant talents these days, but if a provider has been in the industry for no shorter than five years, they must be doing something great; otherwise, they wouldn’t survive the competition for that long. And make sure to stick to a company whose main industry is language interpretation industry, instead of making an entire array of similar solutions for different industries, such as cleaning and plumbing.
If you are not happy with the software, you should be able to retrieve your data, and know beforehand how this will be done. In addition, the contract shouldn’t drag so long that you’ll be locked into it and canceling would be an expensive option.
Before finalizing the contract, make sure the vendor gives you a full technology and security rundown.
Licensing and Insurance
Lastly, pick a vendor with the right license and insurance coverage. You should know their DUNS number and state of incorporation, and of course, they should have a Federal Tax ID.